Our chains are made of high-quality materials designed to resist everyday wear and tear. Permanent jewellery is not indestructible — any piece can be damaged by opposing force. If your piece breaks, we'll do our best to repair it for you.

We'll organise a free re-weld for you. While our bracelets are designed for permanent wear, breakages can happen due to everyday wear or human error. Just contact us and we'll talk you through the next steps.

Yes, some chains are stronger than others depending on their design. Chains with thicker individual links contain more metal, which generally makes them more robust. Because there is more metal used, these styles are also more expensive. All of our chains are durable with good care, however we’ve found that some daintier designs, such as Singapore and Hearts, can stretch if they’re pulled or caught.

Yes — permanent jewellery can be worn in the shower and ocean.

Avoid chemically treated pools, hot tubs, and natural sulphur pools as chemicals and minerals can cause tarnishing.

Avoid chemically treated or sulphur-rich water to minimise tarnishing.

We're happy to offer general care advice, but tarnishing caused by environmental exposure is not covered by replacements or refunds.

Follow cleaning advice.

Light Cleaning & Maintenance

• Use a silver polishing cloth (we recommend a Sunshine Cloth)
• Gently polish the chain while it is on your wrist or ankle
• Avoid excessive pressure to prevent stretching the links

Heavier Tarnish

• Use a small amount of silver polish (such as Silvo) on a soft cloth or soft bristled toothbrush
• Only use this product while wearing rubber dishwashing gloves to protect your skin
• Avoid getting silver polish directly on your skin
• Gently polish only the jewellery, not the surrounding skin
• Rinse the area completely with warm water and mild soap afterwards and pat dry

*Silver polish contains strong chemicals and should always be used with care*

Important Safety Notes

• Do not use silver polish directly on bare skin
• Always wear gloves when using chemical cleaning products
• Avoid contact with eyes, mouth, and broken skin
• Follow the manufacturer’s safety instructions carefully

The wearer is responsible for the safe use of all cleaning products.

Professional Cleaning

If tarnish cannot be removed with gentle cleaning, we recommend visiting a professional jeweller for specialist cleaning. Then it can be re-welded at one of our next pop-ups.

Disclaimer

Cleaning and maintenance of permanent jewellery is the responsibility of the wearer. We are not responsible for damage caused by cleaning products, chemicals, misuse, or improper handling.

• Pools
• Hot tubs
• Harsh chemicals
• Heavy manual labour
• Using hair removal products

Yes, permanent jewellery can be worn during light to moderate exercise. For added protection, tape over it or wear a sweatband. Avoid heavy lifting or high-impact activities where the jewellery could be pulled or caught, as this may cause stretching or breakage.

You can place a temporary barrier between the jewellery and your skin using:

• Rubber dishwashing gloves
• Nitrile or latex disposable gloves
• Medical or micropore tape
• Fabric sports tape
• Cohesive wrap or self adhesive bandage

This helps prevent direct contact with chemicals, friction, or catching on equipment.

Yes, and we strongly recommend this in certain situations.

• Wear gloves when cleaning or using chemical products
• Tape gently over the jewellery before applying hair removal creams or doing physical work
• Remove tape as soon as possible after use

No. Damage caused by chemicals, hair removal creams, cleaning products, pools, hot pools, natural springs, or misuse is not considered a fault and is not covered.

The wearer is responsible for protecting and caring for their jewellery.

Permanent jewellery is designed for everyday wear, but like all jewellery, it isn't indestructible. Breakages can happen due to daily wear, impact, or human error.

• Sterling silver (including 100% recycled sterling silver)
• 14k gold filled
• 9k solid gold

We don't guarantee our jewellery is hypoallergenic. We use high-quality metals including sterling silver, 14k gold filled, and 9k solid gold. Sensitivities vary from person to person.

With normal daily wear, it won't turn green or tarnish , but may gradually lose some shine over time. Gold filled pieces may soften in colour after a few months of wear.

Exposure to hot tubs, swimming pools, or natural springs can cause tarnishing due to chemicals and minerals in the water.

Gold filled: A thick layer of gold mechanically bonded to a base metal (at least 5% gold by weight). The gold is permanently fused using heat and pressure, making it durable and long-lasting.

Gold plated: A very thin layer of gold applied through electroplating. It can wear off more quickly and expose the base metal underneath.

Gold filled jewellery is typically bonded to a brass base metal, which provides strength and durability.

Gold filled: A thick layer of solid gold bonded to a base metal.

9k solid gold: Gold alloy throughout the piece. Contains other metals for strength, but the gold runs throughout and won't wear through over time.

There is no difference in durability or quality. Both are 92.5% pure silver and perform the same in terms of strength, wear, and longevity. The difference is in sourcing — recycled sterling silver is made from reclaimed silver, making it a more sustainable option.

We use 9k solid gold. Custom orders in higher carat gold are available on request — please get in touch to discuss.

Appointments are encouraged, although we do take walk-ins. Check availability on our booking page.

Generally around 15 minutes per person. More complicated designs with additional charms will take longer, and we'll allocate extra time accordingly.

Each standard 15-minute appointment includes up to 3 charms. For more than 3 charms (up to 7 per piece), contact us before your appointment so we can allow extra time.

We do not weld children under the age of 12.

Yes — you can book for multiple people.

Please let us know if you're running late. During pop-ups we're often with clients back-to-back and may not be able to respond immediately. Arriving late may shorten your appointment or affect our ability to proceed.

Cancellations within 24 hours of your appointment incur a $25 fee per person. No-shows incur a $50 fee per person. Please let us know as soon as possible if you need to cancel or reschedule.

We require card details to secure your booking and help prevent no-shows. Your details are safely handled through our secure booking system and will only be charged in line with our cancellation and no-show policy.

No, we do not have afterpay

No — there are no welding or service fees. The price you see covers the chain, custom fitting, and welding. Additional costs only apply if you choose to add a charm or upgrade your bracelet to an anklet or necklace.

• Your first re-weld is free
• If the piece comes off again due to being broken or removed: $20 re-weld fee
• Re-welds required due to the weld itself: always free

Yes. Your first re-weld is free. Just keep the chain.

No, we do not offer a repair service.

We no longer offer clasped pieces on new permanent jewellery orders.

If you have an existing TWD piece you'd like converted to a clasp, we can organise this as a custom service for $50 (covers materials and labour). The bracelet will need to be mailed to our studio.

No, we do not offer the welding of personal jewellery, chains, or charms. They were not originally intended for permanent jewellery wear.

Yes. We offer re-welding of permanent jewellery from other brands for $40, or free with the purchase of a TWD piece.

Yes, you can add TWD charms to an existing permanent piece.

Yes, permanent jewellery generally needs to be removed for MRI scans. Always follow your doctor's advice. Get in touch and we can advise on the best way to have it safely cut and re-welded afterwards.

Your first re-weld is free. Any additional re-welds are $20, in line with our re-weld policy.

Some chains can stretch over time due to tugging or wear. We're happy to resize your bracelet free of charge where possible.

If your bracelet is lost, we're unable to replace it. Once a piece is lost, it is the responsibility of the wearer.

Permanent jewellery is custom fitted and welded, so we don't offer refunds or replacements for change of mind, wear, or environmental exposure. If there's an issue related to the weld itself, we're happy to help in line with our re-weld policy.